Help
Get in Touch.
We are available Monday through Friday, 9:00 a.m. to 6:00 p.m., and Saturday, 9:00 a.m. to 2:00 p.m., excluding holidays.
Contact Center
For general services, questions and transaction help:
Call: (800) 556-6768 or (916) 347-9791
Email: membership@firstus.org
Lost or Stolen Card?
Block your card or file a dispute through Online & Mobile Banking.
(800) 556-6768 – during regular business hours
(888) 297-3416 – after business hours
(206) 389-5200 – from outside the U.S.
Chat with us
Click the “Chat Live!” button below to chat online or by video with a member of our service team.
Frequently Asked Questions
For all other inquiries:
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Real Estate
Real Estate
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Consumer Loans
Consumer Loans
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Collections
Collections
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IRA Support Department
IRA Support Department
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Business Loans
Business Loans
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Phone-24 (Automated Bank by Phone)
Phone-24 (Automated Bank by Phone)
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Deceased Member Notification
Deceased Member Notification
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General – for assistance with products, services, technology, or for basic comments, feedback and questions
General – for assistance with products, services, technology, or for basic comments, feedback and questions
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Management – contact us to resolve issues other than general help or feedback
Management – contact us to resolve issues other than general help or feedback
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Real Estate
re@firstus.org
Fax: (916) 313-3443 -
Consumer Loans
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Collections
-
IRA Support Department
-
Business Loans
-
Phone-24 (Automated Bank by Phone)
-
Deceased Member Notification
-
General – for assistance with products, services, technology, or for basic comments, feedback and questions
-
Management – contact us to resolve issues other than general help or feedback
management@firstus.org
580 University Avenue
Sacramento, CA 95825-6528
Please remember that email is not secure. Please do not send confidential information such as your account number, PIN, social security number, etc. by email.