Digital Banking FAQs
Online and Mobile Banking
Need help? We’ve got you! You can chat live with a First U.S. team member during normal business hours by clicking the Chat Live bubble on our website at firstus.org.
Prefer to speak with someone? Give us a call at 800-556-6768 during normal business hours. We’re always happy to help!
Yes. Online Bill Pay is available through Online Banking for eligible checking accounts.
Enrolling in Online and Mobile Banking is quick and easy! Simply download the First U.S. Mobile Banking app from the Apple App Store or Google Play Store. You can also visit firstus.org, select Login, then click Register. Follow the prompts to complete your registration and start enjoying the convenience of banking anytime, anywhere.
Yes. The First U.S. Online and Mobile Banking App uses security measures designed to help protect your account and personal information while you bank.
No, Online Banking and Mobile Banking are available to First U.S. members at no cost.
If you’re locked out of your account, we’re here to help! Simply contact a First U.S. team member or visit your nearest branch for assistance with restoring access to your account.
Forgot your username or password? No problem! Simply select Forgot Username or Forgot Password from the login screen in Online or Mobile Banking and follow the prompts to regain access to your account.
Transferring money is quick and easy with Online or Mobile Banking! Simply log in to your account and select Transfer & Pay or Move Money, depending on the platform you’re using.
From there, you can transfer money between your First U.S. accounts or to and from accounts you have at other financial institutions. To transfer money to or from an external account, you’ll first need to add and verify that account.
Mobile Banking App
Remote Deposit is an eligibility-based service, if eligible these accounts do offer the option to deposit a check via the mobile app.
Yes. In the First U.S. Mobile App, select the Manage Card icon at the bottom of your screen. From Card Management, you can:
Set up card alerts
Block your card if it is lost or misplaced
Set a travel notification
Add your card to your mobile wallet
These features make it easy to manage and monitor your card directly from the app.
From the First U.S. Mobile App, select the Move Money icon at the bottom of your screen, then select Deposits.
Please note that Mobile Deposit is not available with all Online Banking packages. If you do not see the Deposits option under Move Money, your current package does not include access to this feature.
Please use the official Apple App Store and Google Play download badges and existing app destinations.
For more information, please visit: Mobile Banking App
If you are a new user and have not yet created a username, select Register. You’ll be asked a series of security questions to verify your identity, so be sure to have your member number available.
If you are already registered, simply enter your existing username and password to log in.
Yes. The First U.S. Mobile Banking App uses security measures designed to help protect your account and personal information while you bank.
If you’re having trouble accessing the First U.S. Mobile App, first make sure your device has the latest software updates installed. Next, delete the First U.S. app from your device and reinstall it.
If you’re still unable to access the app, please contact our Contact Center at 800.556.6768 or Chat with us live during regular business hours for assistance.