Contact First U.S.
You pick the most convenient tool for your needs. You can call, chat with us online, mail, or stop by.
Chat – click the “Chat Live!” button below to chat online or by video with a member of our service team
Contact Center – for general services, questions and transaction help, call (800) 556-6768 (option 0) or email membership@firstus.org
Chat and Contact Center team members are available Monday through Friday, 9:00 a.m. to 6:00 p.m., and Saturday, 9:00 a.m. to 2:00 p.m., excluding holidays.
For other inquiries,
| Real Estate: | re@firstus.org Fax: (916) 313-3443 |
| Consumer Loans: | loans@firstus.org |
| Collections: |
(916) 576-5623 collections@firstus.org |
| IRA Support Department: | irasupport@firstus.org |
| Business Loans: | (800) 556-6768, extension 5679 business@firstus.org |
| Lost/Stolen Card: | (888) 297-3416 – during regular business hours |
| Lost/Stolen Card: | (800) 547-2354 – after business hours |
| Phone-24: | (800) 824-2499 |
| Deceased Member Notification: | Click here to start |
| General - for assistance with products, services, technology, or for basic comments, feedback and questions: | firstus@firstus.org |
| Management - contact us to resolve issues other than general help or feedback: | management@firstus.org 580 University Avenue Sacramento, CA 95825-6528 |
| Audit Committee – for assistance if you have already contacted management and need further help: | auditcomm@firstus.org PO Box 60733 Sacramento, CA 95860-9990 (Please do not send time-sensitive |
Email Addresses – please remember that email is not secure. Please do not send confidential information such as your account number, PIN, social security number, etc. by email.
Your service is customer-care oriented. I have been a member for years. Would use no other. Have recommended to family and they are members also. - Ruth I.