Position Title: Digital Marketing Analyst

Location: Sacramento, CA - University Ave.

Position Summary

Position Summary

The Digital Marketing Analyst is responsible for using data to inform strategic decisions, manage digital marketing platforms, and evolve the Credit Union’s MarTech capabilities. This position is tasked with reporting on key metrics across the organization, assisting with the development and execution of marketing campaigns, and working cross-functionally to quantify growth opportunities. 

Salary Range: $25.22/hour - $37.83/hour, Dependent on experience.

Major Responsibilities

• Turn data into insights - digging into strategic initiatives, developing insights through analysis, synthesizing and clearly communicating analysis, both written and verbal.
• Evolve our data reporting and MarTech capabilities - understanding data sources throughout the organization and leveraging it to build insightful dashboards. Assisting in the selection of new MarTech vendors to evolve our capabilities.
• Manage the Credit Union’s MCIF system to create monthly reporting and develop target audiences for marketing campaigns.
• Use a data driven approach to assess campaign success and optimize future campaign tactics. Develop campaign attribution reports and optimize application completion to funding.
• Assist with the implementation of omnichannel marketing campaigns utilizing a variety of digital marketing platforms, including Yext, Google Analytics, email marketing, social media, search, etc.
• Administer the Credit Union’s Member Survey Program and distribute results to Senior Management Team.

Essential Duties/Responsibilities

• Create and implement email marketing journeys.
• Assist with updating the Credit Union’s website, SEO optimization and working with third party vendors.
• Mange local search listings and respond to member comments.
• Measure and report on campaign results by channel.
• Assist with updating the Product Knowledge Guide to accurately reflect product benefits and value propositions.
• Research competition, investigate benchmarks, and provide suggestions to improve member experience.
• Create presentations and reports for Senior Management and other departments to help prioritize short and long-term goals and achieve strategic initiatives. 
• Assist in the implementation and facilitation of promotional events.
• Other duties as assigned.

Education/Experience Requirements

• Bachelor’s degree in Business, Economics, Finance, Marketing, or related field required.
• 3 – 5 years’ experience in Marketing
• Strong experience with Microsoft 365 applications, with proficiency in Excel. Power BI experience a plus.
• Knowledge of digital marketing platforms (Google Analytics, Yext, Email Marketing, Marketing Automation, CMS, etc.)
• An understanding and drive to keep up with industry trends for all digital channels including email, paid search, display, social media, and web activity.
• An analytical mindset and willingness to take a test and learn' approach.
• A desire to uncover and develop efficiencies in processes.
• Attention to detail with outstanding project management skills.
• Strong written, verbal, interpersonal and organizational skills.
• Flexible, self-starter that is self-motivated and able to thrive in a team environment.

Working Conditions/Physical Demands

• Work in an office environment, requiring the use of office equipment, such as personal computers, printers and copy machines.
• Must be able to frequently move around the office to perform activities.
• Occasionally work long hours to meet members’ needs, keep up with fluctuating volume and meet established goals and targets.
• Must be able to periodically travel to other branches and places of business and meetings by car or public transportation.

If interested please email your resume to 90f3f1e2f5f5e2e3d0f6f9e2e3e4e5e3beffe2f7. No phone calls please!

Position Title: Consumer Loan Officer

Location: Sacramento, CA - University Ave.

Position Summary

Position Summary

Responsible for reviewing and underwriting consumer loan applications and advance requests. Must be well versed in all types of loans, as well as securing collateral liens. Reviews applications for opportunities to grow business, including refinancing loans from other institutions to the Credit Union. Uses creativity to find ways to improve members’ financial situations. Requires punctuality, mental alertness, neatness in appearance, the ability to communicate clearly with others and maintain a cooperative attitude with members and other employees.

Salary Range: $25.22/hour - $37.83/hour, dependent on experience.

Duties and Responsibilities

• Responsible for the processing, underwriting and sales of consumer loans, including thorough understanding and review of credit bureau reports and ability to perform basic lending calculations such as ratio and percentage rate computations.
• Reviews and decisions non-real estate consumer loans – including direct and indirect auto loans, Visa and signature loans, GoGreen loans, and various other non-real estate consumer loan types. Evaluates application information and determines borrower creditworthiness to make well-informed and sound judgments per credit union policies and federal and state regulations.
• Understands and applies consumer loan federal and state rules and regulations, including but not limited to Truth in Lending Act (Reg. Z), Equal Credit Opportunity Act (Reg. B), Fair Credit Reporting Act (FCRA), Military Lending Act (MLA). Completes related training courses as assigned.
• Completes audits on loan files as needed and monthly reports as assigned.
• Aids in training of Consumer Loan Processors and staff; supports the Consumer Loan Processor duties as needed, including DMV processing.
• Processes loan transactions, including payoffs, refunds, payment adjustments and reversals.
• Assists staff, members, and lending partners by knowledgeably answering loan related questions; researches and resolves loan issues.
• Responsible for enrollment of GoGreen Loans into the State’s GoGreen Home Financing program.
• Understands and follows the CU’s BSA-AML compliance program including but not limited to:
  • Filing Suspicious Activity Reports
  • Conducting OFAC checks in accordance with the CU’s OFAC screening procedures.
• Represents the Credit Union in a courteous and professional manner.
• Must be organized and able to prioritize duties on a daily basis; must possess ability to multi-task and work efficiently during high-volume periods.
• Cross-sells Credit Union products and services.
• Performs additional duties as assigned.

Education/Experience Requirements

• Requires a minimum of 2 years prior financial institution experience as a consumer loan officer, loan processor or similar lending position.
• High School diploma or equivalent
• Must be proficient with basic programs such as Excel, MS Word. Experience with Loan Origination Systems and CUDL/Lending 360 is preferred.
• Must be bondable.
• Product, policy, and procedure knowledge.
• Problem solving, critical thinking and common-sense proficiencies.
• Good interpersonal skills; must possess ability to work independently as well as in team settings.
• Strong communication skills: must be able to present detailed explanations clearly and simply both verbally and in written form.

Working Conditions/Physical Demands

• Work in an office environment, requiring the use of office equipment, such as personal computers, printers, and fax and copy machines.
• Must be able to frequently move around the office to perform lending and sales activities.
• Must be available to work weekends regularly on a rotating schedule.
• Occasionally work long hours to meet members’ needs, keep up with fluctuating volume and meet established goals and targets.
• Must be able to periodically travel to other branches and places of business and meetings by car or public transportation.

If interested please email your resume to 90f3f1e2f5f5e2e3d0f6f9e2e3e4e5e3beffe2f7. No phone calls please!

Position Title: Universal Membership Officer

Location: Multiple Locations

Position Summary

This position is a higher-level position with experienced staff who understand the daily operations of the Credit Union. Team member is able to help with more complex issues and assist the branch in the absence of Assistant Branch Manager or Manager. Demonstrates a professional image of the credit union to members while performing a variety of member service functions. Under general supervision of the Branch Manager, and in conformance with established policies and regulations, matches credit union products and services to member needs. Maintains an acceptable degree of accuracy and maintains high quality member service. This position will also help with back-office support when possible. Travels to all branches needing additional coverage.

Salary Range: $20.91/hr. - $31.37/hr. DOE.
Duties and Responsibilities:

• Teller:
  • Receives and disburses funds •
  • Cashes checks and savings bonds •
  • Processes loan transactions •
  • Accepts & discusses loan applications •
  • Answers phone inquiries •
  • Cross sells products & services •
  • Maintains & secures a safe environment •
  • Understands and follows the CU’s BSA-AML compliance program including but not limited to:
    • Filing Currency Transaction Reports
    • Filing Suspicious Activity Reports
    • Conducting OFAC checks in accordance with the CU’s OFAC screening procedures
  • Processes mail
  • Balances and is responsible for cash drawer
  • Cross trains in office operations
  • Backup to phone center
  • Understands IRAs and IRA transactions
  • Performs other duties as assigned
• New Accounts/Loan Interviewing:
  • Opens all new accounts in accordance with CU’s Customer Identification Program
  • Qualifies members via proper ID (social security & driver license) Chexsystems & in regards to our field of membership
  • Opens new membership as a package of services (PHONE-24, Debit/ATM, savings, checking, OD Protection)
  • Cross sells & set up new service accounts (CDs, IRA, Premier Money Market, checking & loans).
  • Discusses all products and services with members
  • Accepts loan applications & processes them via system
  • Disburses completed loan packets
  • Familiar with DMV paperwork
  • Runs instant credit, automated approvals
  • Trouble shoots and problem solves
  • Cross trains in branch operations
  • Helps train other team members
• Vault Teller:
  • Performs teller duties & assists in teller training •
  • Responsible for vault duties, RT and Travelers checks •
  • Maintains proper cash limits & orders funds as needed •
  • Disburses & receives cash from tellers •
  • Understands and follows the CU’s BSA-AML compliance program including but not limited to:
    • Filing Currency Transaction Reports
    • Filing Suspicious Activity Reports
    • Conducting OFAC checks in accordance with the CU’s OFAC screening procedures
  • Assists in the security & accounting of negotiable items
  • Balances vault and branch summary
  • Completes deposit verifications & credit ratings
  • Administers levies and wage attachments
  • Cross sells products & services • Backup to phone center
  • Performs other duties as assigned
• Phone Center:
  • Provides member service, as outlined above, over the phone.

Education/Experience Requirements

• High School Diploma or equivalent
• 1-3 years financial institution experience preferred
• Ability to operate computer terminal and general office equipment
• Excellent member service and sales skills
• Type 20 wpm • Interpersonal communication & problem solving skills
• Balancing and transaction accuracy

Working Conditions/Physical Demands

• Works in an office environment, requiring the use of office equipment, such as personal computers.
• Must have reliable transportation and a valid driver's license.

Benefits include Paid Time Off (PTO), medical, dental and vision coverage, life insurance, 401K match, and CU contributions to a retirement savings fund.

If interested please email your resume to 90f3f1e2f5f5e2e3d0f6f9e2e3e4e5e3beffe2f7. No phone calls please!

Position Title: Full-Time Member Service Representative I - Grass Valley

Location: Grass Valley, CA - Nevada City Highway

Position Summary

First U.S. Community Credit Union is currently seeking a full time Member Service Representative I at our Grass Valley Branch. We are looking for a motivated and enthusiastic individual to join our team. The ideal candidate should be detailed orientated, sales minded, and possess the ability to cross-sell our products and services.

You will be responsible for assisting members with financial needs, questions and transactions. Cross-sells appropriate credit union products and services to members in order to help First U.S. Community Credit Union achieve its financial service sales and referral goals. Provides continuous quality service to all members.

Salary Range: $20.00 - $26.05/hr. DOE.

Duties and Responsibilities:

• Assist members with all general inquiries on accounts and loans.
• Process member transaction requests.
• Problem-solve with members regarding account concerns.
• Explain, promote, refer and sell Credit Union products and services using consultative selling techniques.
• Conduct member profiling to determine member needs.
• Open sub-share accounts (Checking, Savings, Certificate, and Holiday Club Accounts).
• Achieve individual sales and services goals.
• Process mail.
• Confer with other departments to resolve member questions and concerns.
• Maintain posting drawer and ensure drawer balances daily.
• Maintain an ongoing awareness of developments/changes in policies, procedures, products and services.
• Adhere to Attendance and Punctuality Guidelines.
• Working Some Saturdays Required.
• Complete other duties as assigned.

Education and/or Experience:
High school diploma or general education degree (GED).

Benefits include Paid Time Off (PTO), medical, dental and vision coverage, life insurance, 401K match, and CU contributions to a retirement savings fund.

If interested please email your resume to 90f3f1e2f5f5e2e3d0f6f9e2e3e4e5e3beffe2f7. No phone calls please!