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Career Opportunities

First U.S. is an Equal Opportunity Employer that has been delivering exceptional service to our member-owners and making a difference in our communities for more than 80 years. If you thrive in an environment where you are empowered to help our members achieve their goals, and encouraged to innovate and develop your potential, then First U.S. is the place for you.

We offer a variety of benefits, including an employer funded retirement, 401(k) matching contributions, medical, dental and vision coverage, life insurance, and more.

Current Postings:

Position Title: Member Service Representative I - Gold River Branch

Location: Gold River, CA - Gold Express Dr.

Position Summary

Demonstrates a professional image of the credit union to members while performing a variety of member service functions. Under general supervision of the Branch Manager, and in conformance with established policies and regulations, matches credit union products and services to member needs. Maintains an acceptable degree of accuracy and maintains high quality member service. Assist at other offices as needed.

Salary Range: $20.00/hr. - $26.05/hr. DOE.

Duties and Responsibilities:

Teller:

  • Receives and disburses funds.
  • Cashes checks.
  • Processes loan transactions.
  • Answers phone inquiries.
  • Cross sells products & services.
  • Maintains & secures a safe environment.
  • Understands and follows the CU’s BSA-AML compliance program including but not limited to:
    • Filing Currency Transaction Reports.
    • Filing Suspicious Activity Reports.
    • Conducting OFAC checks in accordance with the CU’s OFAC screening procedures.
  • Processes mail.
  • Balances and is responsible for cash drawer.
  • Performs member document filing.
  • Cross trains in office operations.
  • Helps balance branch ATM/Kiosk and night drop.
  • Performs other duties as assigned.

New Accounts/Loan Interviewing:

  • Begins the process of learning how to open accounts.
  • Begins the process of learning how to process loan applications and fund loans.

Education/Experience Requirements

  • High School diploma or equivalent.
  • 1-year financial institution experience preferred.
  • Ability to operate computer terminal and general office equipment.
  • Excellent member service and sales skills.
  • Type 20 wpm.
  • Interpersonal communication & problem-solving skills.
  • Balancing and transaction accuracy.

Working Conditions/Physical Demands

  • Works in an office environment, requiring the use of office equipment, such as personal computers.
  • May travel to other branches when needed.

Benefits include Paid Time Off (PTO), medical, dental and vision coverage, life insurance, 401K match, and CU contributions to a retirement savings fund.

If interested please email your resume to 90f8e5fdf1fee2f5e3ffe5e2f3f5e3d0f6f9e2e3e4e5e3beffe2f7. No phone calls please!

Position Title: Assistant Branch Manager (full time) - Grass Valley Branch

Location: Grass Valley, CA - Nevada City Highway

Position Summary

The Assistant Branch Manager will work closely with the Branch Manager to plan, schedule, supervise and evaluate branch work flow and staffing. Coordinate branch activities to meet or exceed sales and service goals and expand member relationships. Monitor staff performance and call volume. Solve problems within established policies and guidelines. Provide regular back office support and monitoring.

Salary Range: $25.22/hr. - $37.83/hr. DOE.

Duties and Responsibilities:

  • Sets goals for performance and deadlines in alignment with organizational goals and vision. Organizes and monitors workflow, ensuring that employees understand their duties and delegated tasks. Monitors employee productivity and provides constructive, consistent feedback, coaching and counseling. Maintains safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.
  • Supervise branch employees, observing and assisting with cross selling conversations, problem resolution, and/or questions.
  • Create and maintain a cross-selling environment and regularly meet sales goals.
  • Assure that employees are trained to serve members on all credit union products and services.
  • Ensure that branch appointments are taken care of and scheduled accordingly
  • Research and resolve member inquiries or complaints. Ensure proper follow up and member satisfaction.
  • Open new accounts, conduct loan interviews, take applications and fund loans.
  • Review and Approve Quick Cash loans, Instant Credit Loans, Share Secured Loans and Platinum Secured VISAs
  • Approve and process wires over the phone
  • Maintain a smooth operation of the branch and monitor cash and coin inventory for cash orders
  • Monitor staff conversations for professionalism, accuracy and content.
  • Research and solve complex member questions, problems, and/or complaints concerning credit union accounts or account verifications for branch representatives.
  • Regularly provide coaching.
  • Ensure that all credit union member- and employee-related business is kept in the strictest confidence.
  • Treat all credit union members and employees with a positive and cooperative attitude.
  • Ensure that staff understand and follow the Credit Union’s BSA-AML compliance program, including but not limited to:
    • Filing Currency Transaction Reports
    • Filing Suspicious Activity Reports
    • Conducting OFAC checks in accordance with the CU’s OFAC screening procedures
  • Incorporate BSA-AML compliance into their job descriptions and performance evaluations.
  • Assists with reports, New Account audits, and Loan Funding Packet audits.
  • Perform other duties as assigned.

Education/Experience Requirements

  • High school diploma or equivalent.
  • 3-5 years financial institution experience.
  • Excellent member service and sales skills. Heavy emphasis on sales orientation.
  • Ability to operate computer terminal and general office equipment.
  • Type 20 wpm.
  • Interpersonal communication and problem solving skills.
  • Balancing and transaction accuracy.
  • Must be dependable, able to assume responsibility, supervise employees and maintain a cooperative attitude with members and other employees.
  • Must be goal oriented.
  • Public Notary if needed

Working Conditions/Physical Demands

  • Work in an office environment, requiring the use of office equipment, such as personal computers.
  • Must be able to frequently move around the office to perform activities.
  • Occasionally work long hours to ensure adequate branch coverage and accomplish tasks as necessary to effectively manage the branch and meet established goals and targets.
  • Must be able to periodically travel to other branches or meetings and places of business for existing or potential members or SEG groups by car or public transportation.

Benefits include Paid Time Off (PTO), medical, dental and vision coverage, life insurance, 401K match, and CU contributions to a retirement savings fund.

If interested please email your resume to 90f3f1e2f5f5e2e3d0f6f9e2e3e4e5e3beffe2f7. No phone calls please!



First U.S. is an Equal Opportunity Employer. This posting and any application does not constitute an offer of employment by First U.S.